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Category: Crisis communications

What are the lessons for communications professionals from the Bell Pottinger scandal?

The expulsion of Bell Pottinger from the PRCA looks like it will have grave consequences for the firm, and made the rest of the PR industry stop and think. The trade body has been clear; the company’s work with Oakbay Investments in South Africa has

How are councils making use of social media?

For local authorities, Government departments, councils and metropolitan boroughs, using social media can be a major headache. With hundreds of different departments, a multitude of agendas, a diverse range of stakeholders and events ranging from small

Could your boardroom ethics cost you £20bn?

For too long, the issue of ethics in the boardroom has been seen as rather fluffy or for the CSR department and not about core business. But in the last few weeks we have seen just what the cost can be. Martin Winterkorn, chief executive of the world’s

‘SORRY can be a hard word for corporations to say’ – The Economist

Earlier this week I heard one of the most inspiring leadership interviews on the radio ever (go to 2.18 on the link). And the issue he addressed was one that every business needs to think about. John McEwan, now chief executive of the UK’s largest travel

Where are the opportunities for 2015?

Get your board into technology Last week Sony cancelled the release of Hollywood film, The Interview because of computer hacking threats. The company has been slated for this decision – even by President Obama – not just for being weak but because

Managing social media at the office party

Office parties in the holiday season are an important part of rewarding and motivating staff, but in the social media age they can be fraught with potential pitfalls for damaging your brand and causing costly employment issues. With staff’s lives now

Keeping business communications alive over the holiday season

It’s that time of year again when half the country ups sticks and abandons Blighty for two weeks of sunburn, sangria and the squirts. Holiday season is upon us once again and that can present major problems for businesses of all sizes as they work to

Making the most of media relations

Northern Lights communications director Ben Pindar is a former journalist who has worked both at national and regional level. Here he shares his thoughts on how best to engage with the media. Legendary British publishing magnate Lord Northcliffe famously

Responding to a crisis in schools – practical tips for head teachers

Handling a crisis in schools – practical tips for head teachers and governors.  Plan ahead, be honest and transparent, communicate with everyone from staff to parents, media to community groups.  Get yourself some expert help – it can be a lonely

Twitter – Tweeters warned about contempt of court – could your tweet land you in jail?

The attorney general, Dominic Grieve QC MP and the Lord Chief Justice for England and Wales the Lord Thomas yesterday published a revised judicial protocol and revised guidance on the disclosure of unused material in criminal cases. In plain English,

Journalist turned PR – how to fight back from negative press

This week, a new chapter opened in my career as I joined the fantastic team at Northern Lights PR as an account executive.  A ‘proper’ title for someone who trained as a journalist with Thomson Regional Newspapers where job titles were an irrelevance

Top 10 media training tips for expert women – and men – giving media interviews

  Mrs Moneypenny of the FT asked this weekend ‘are you an adept user of social media?’  Since most of the FT’s readers are boardroom directors, I would anticipate the answer to that question would not only be ‘no’ but more likely ‘you