My last blog covered the tips I took away from the CIPR Northern conference.
But I couldn’t cover all the gems I want to share with our clients in one blog. So here are the follow on points on social media that every business certainly needs to be thinking about and most should be taking action.
1. [...]
Posts tagged as:





Is BT behaving as a spy or a customer-focused business?
by Victoria Tomlinson June 6, 2010According to the Mail, ‘BT is using software, Debatescape which trawls social networking sites for keywords to identify anyone making negative comments about the company. Angry customers are then contacted by email suggesting ways BT can help to solve the problem.’