I’ve been reading a book by one of the world gurus on social media – Engage! by Brian Solis.
As you might guess from the title, it’s about engaging with your audience – as opposed to pushing messages out as corporates often do through their marketing and advertising.
The first part is a recap of the [...]
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Is BT behaving as a spy or a customer-focused business?
by Victoria Tomlinson June 6, 2010According to the Mail, ‘BT is using software, Debatescape which trawls social networking sites for keywords to identify anyone making negative comments about the company. Angry customers are then contacted by email suggesting ways BT can help to solve the problem.’