René Carayol was the inspiration at this year’s Yorkshire International Business Convention (YIBC).
The headlines were all about Brian Blessed – and you have to admire the fact that this famous actor climbed Mounts Everest and Ararat in his 60s and 70s. But I felt like the little boy with the Emperor’s clothes – was [...]





Is BT behaving as a spy or a customer-focused business?
by Victoria Tomlinson June 6, 2010According to the Mail, ‘BT is using software, Debatescape which trawls social networking sites for keywords to identify anyone making negative comments about the company. Angry customers are then contacted by email suggesting ways BT can help to solve the problem.’